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FIRST
& FARMERS NATIONAL BANK'S INTERNET BANKING
INTERNET ACCOUNT ACCESS USER AGREEMENT
AND ELECTRONIC FUNDS DISCLOSURE
Please take the time to familiarize yourself with the
terms of service, which include disclosures and limitations
of liability. You should keep this notice for future
reference.
In this agreement the words "you" and
"yours" refer to the Internet Banking Customer.
The terms "we", "us", and
"our" refer to FIRST & FARMERS NATIONAL BANK.
The Agreement. This agreement and the Electronic
Funds transfer Agreement and Disclosure, (collectively, the
"Agreement") is between you (or parties you
authorize to use our service) and FIRST & FARMERS
NATIONAL BANK via
the World Wide Web and your personal computer. By accessing
this service you understand and accept the terms,
conditions, and fee(s) associated with the use of this
product. This agreement will be governed by the On Line
laws and regulations of Kentucky and the United States, as
amended from time to time.
Internet Banking. Internet Banking is an electronic
banking service provided by FIRST & FARMERS
NATIONAL BANK to
enable our customers to view their current account balances
and transaction history, make payments on their FIRST & FARMERS
NATIONAL BANK loans, and transfer funds (between
pre-authorized FIRST & FARMERS NATIONAL BANK accounts). As a valued
customer, you will have access to our "Bill Pay"
Program.
Pre-Authorized Accounts. Any signer of the account
may authorize an account to be linked. These accounts are
Checking, Savings, Certificate of Deposits, Loans, and
accounts that you have specified you wish to access through
Internet Account Access. At any time you may add, change or
remove any of these accounts. Please contact our Internet
Banking Customer Service Representative during regular
business hours at (606) 679-7451 for
more details. Any personal or non-personal account that
requires multiple signatures to authorize debits is
not eligible.
No Signature Required. At which time you elect to
transfer funds between your pre-authorized FIRST & FARMERS
NATIONAL BANK accounts, you must authorize us to honor debits
drawn against your accounts without presence of your
signature.
Your User Code and Password. Your user code is your
Social Security Number and your password is defined by you
the user. The password must contain 8 (eight)
characters, either upper and/or lower case with at
minimum 1 (one) non-alpha digit. You should keep this
information confidential. You have the option at any time to
change your password and we recommend that you
practice this on a regular basis. If you forget your
password please contact our Internet Banking Customer
Service Representative during regular business hours
at (606) 679-7451 . If you make
your user code and password available to others to act
on your behalf, you are responsible for all activity
authorized by your user code and password.
Account Balance Verification. At any time you
may log-in and check your current balance, items which have
been presented for payment against your account (checks, ATM
transactions, VISA Check Card purchases and automatic
withdrawals), and deposits that have posted. All balances
are subject to deposit verification. Your ability to
log-in to the internet bank is contingent upon system
readiness. From time to time, FIRST & FARMERS NATIONAL BANK or our
service vendor may find it necessary to perform maintenance
or upgrades to the system which could cause delays in your
ability to access your FIRST & FARMERS NATIONAL BANK account
information on-line. Please be assured that any delays are
necessary and temporary.
Maintenance Fee. We reserve the right to adjust
the monthly maintenance fees for the use of the service.
Prior to fee changes, we will notify you in writing 30
(thirty) days before all changes go into effect. Your
use of the service after the effective date of change
confirms your agreement to the changes.
Right of Termination. You may cancel your Internet
Account Access at any time by writing us at the address
listed below. We require 10 (ten) days' written notice prior
to the date you wish to have your cancellation request
completed. You will be responsible for scheduled
payments or transfers within 10 (ten) days if we have not
completed your request to cancel service. We may cancel your
enrollment in this service at any time due to
insufficient funds in one or more of your accounts.
Business Days. Monday, Tuesday, Wednesday, Thursday,
Friday, and Saturday except for Federal holidays. The
service is available 24 hours per day unless system
maintenance or upgrades are necessary. Our daily cut-off
time is set for 2 (two) PM Central Standard Time. All
transactions received after 2 (two) PM may be posted on the
following business day. You will receive a monthly account
statement showing your Electronic Funds Transfer debits.
Incomplete Payments. Our liability for failure to
make transfers: If we do not complete a transfer to or from
your account on time or in the correct amount according to
your request we will be liable for your losses or damages.
However, there are some exceptions. We will not be
liable, for instance:
- If, through no
fault of ours, you do not have enough money in your
deposit account to make the transfer.
- If you have an overdraft
line and the transfer would go over the credit limit.
- If the terminal or
system was not working properly and you knew about the
breakdown when you started the transfer.
- If circumstances beyond
our control (such as fire or flood) prevent the
transfer, despite reasonable precautions that we
have taken.
- There may be other
exceptions stated in our agreement with you.
Third Party
Disclosure. We will only disclose
information to third parties about your account or the
transfers you make. The information you enter through
Internet Banking may be recorded and retained by us.
- When it was necessary
for completing transfers; or
- In order to verify the
existence and condition of your account for a third
party, such as a credit bureau or merchant; or
- In order to comply with
government agency or court orders, or investigations or
examinations by our bank regulators, or;
- If you give us written
permission; or
- As may be otherwise
authorized in other agreements with us.
Reporting
Unauthorized Transactions. If you feel that an
unauthorized transaction has been performed from your
pre-authorized account without your permission, contact
our Internet Banking Customer Service Representative at
(606) 679-7451 during regular
business hours.
Your Liability for Unauthorized Transfers. Tell us AT
ONCE if you feel your Internet Account Access has been
tampered with or broken into, including if your password is
lost or stolen. Telephoning is the best way of keeping
your losses down; DO NOT USE E-Mail. You could lose all the
money in your accounts plus your maximum line of credit. If
you tell us within 2 (two) business days, you can lose no
more than $50.00 (fifty dollars). If you do not tell us
within 2 (two) business days after you learn of the
tampering, and we can prove that we could have stopped
someone from accessing your account without your
permission if you had told us, you can lose as much as
$500.00 (five hundred dollars). Also, if your statement
shows transfers that you did not make, tell us AT ONCE. You
should examine your statement promptly upon its receipt. If
you do not tell us within 60 (sixty) days after the
statement was mailed to you, you may not get back any
money you lost after the 60 (sixty) days if we can
prove we could have stopped someone from taking the funds
from your account had you told us in time. If a good reason
(such as a long trip or a hospital stay) kept you from
telling us, we may extend the time periods. If you
feel your Internet Access Account has been broken into call
or write to us at the telephone or address listed
below.
Error Resolution Notice. With respect to your
Internet Banking transfers, call or write to us at the
telephone number or address listed below, as soon as you
can, if you think your statement is incorrect or if you need
more information about a transfer listed on the statement.
We must hear from you no later than 60 (sixty) days after we
sent you the FIRST statement upon which the error or
question appeared. Call or write and follow these
steps:
- Tell us your name and
account number (if any).
- Describe the error or
question you are unsure about, and explain as
clearly as you can why you believe it is an error or why
you need more information.
- Tell us the dollar
amount.
If you tell us orally, we
may require that you send us your complaint or question in
writing within 10 (ten) business days. We will
determine whether an error occurred within 10 business
days (20 business days if the transfer involved a new
account) after we hear from you and will correct any error
promptly. If we need more time, however we may take up to 45
(forty-five) days (90 days if the transfer involved a new
account, a point-of-sale transaction, or a foreign-initiated
transfer), or longer if permitted by law, to investigate
your complaint or question. If we decide to do this,
we will credit your account within 10 (ten) business
days (20 business days if the transfer involved a new
account) for the amount you think is in error, so that you
will have the use of the funds during the time it
takes us to complete our investigation. If we ask you
to put your complaint or question in writing and we do not
receive it within 10 (ten) business days, we may not credit
your account. An account is considered a new account for 30
(thirty) days after the first deposit is made, if you are a
new customer.
If we decide that there was no error, we will send you a
written explanation within 3 (three) business days after we
finish our investigation.
Pre-authorized Electronic Fund Transfer
Stop payment rights If you have told us in
advance to make regular electronic fund transfer out
of your account(s); you can stop any of these
payments. Here's how: Call us or write to us at the
telephone number or address set forth below, in time
for us to receive your request 3 (three) business days or
more before the payment is scheduled to be made. If you
call, we may also require you to put your request in writing
and get to us within 14 (fourteen) days after you
call.
Notice of Varying Amounts. If these regular
payments vary in amount, the person you are going to pay
will tell you, 10 (ten) days before each payment, when it
will be made and how much it will be. You may choose instead
to get this notice only when the payment would differ
by more than a certain amount from the previous payment, or
when the amount would fall outside certain limits that
you set.
Liability for Failure to Stop Payment of
Pre-authorized Transfers. If you order us to stop
one of these payments 3 (three) business days or more before
the transfer is scheduled, and we do not do so, we will be
liable for your losses or damages.
Savings Account Transfer Limitations You may make 6
(six) transfers from your account each 4 (four) week or
similar period, if by pre-authorized or automatic
transfer, or telephone (including data transmission)
agreement, order or instruction. 3 (three) of these
transfers may be made by check, draft, debit card, or
similar order (including POS transactions), made by
the depositor and payable to third parties. Transfers and
withdrawals made in person, by messenger, by mail or
at an ATM are unlimited. However, a service charge may
apply. (See Fees)
Fees - Internet Banking - There is no fee charged for
this service.
Damage to Equipment We accept no responsibility
for interruption of service due to loss of electric power or
lack of telephone service and line quality or PC or
modem failure. FIRST & FARMERS NATIONAL BANK will not be
responsible for any loss or damage to your equipment
(computer, software, etc.) resulting directly or
indirectly from the use of FIRST & FARMERS NATIONAL BANK
Internet Banking. |
